Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"6e03299d9a5ebfcbd3d49a32948318ecc7bfee5c_lout","branding":{"id":"1","key":"co","name":"Clira Kundservice","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a926de","headerLinkHoverBGColor":"#a926de","headerBadgeColor":"#a926de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f6953107-2497-4be3-940a-ad68c67c9055/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2ZkM2YzZS1iNjk5LTQ4M2YtOWQwMC01MzI5ZmRlZGM0YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2OTUzMTA3LTI0OTctNGJlMy05NDBhLWFkNjhjNjdjOTA1NSI6WyJyZWFkIl19LCJleHAiOjE3NjkyNzkyOTksIm5iZiI6MTc2OTI3ODY5OX0.xS0uRDV4_zVBMO2MGtkiYHzc5J-M6JWvtuaNcRt462Y&client=f7fd3f3e-b699-483f-9d00-5329fdedc4a0&mode=fit","logoId":"f6953107-2497-4be3-940a-ad68c67c9055","isLogoAvailable":true,"helpCenterTitle":"Vad behöver du hjälp med?","sharedPortalName":"Clira serviceportal","userInitialAnnouncementHeader":"Nyheter om senaste uppdateringen!","userInitialAnnouncementMessageWiki":"<p>Vi har precis publicerat en sammanfattning av den senaste uppdateringen. Läs mer under \"Nyheter och uppdateringar\".</p>","translations":{"en-US":{"helpCenterTitle":"Vad behöver du hjälp med?","sharedPortalName":"Clira serviceportal","announcementHeader":"Nyheter om senaste uppdateringen!","announcementMessage":"Vi har precis publicerat en sammanfattning av den senaste uppdateringen. Läs mer under \"Nyheter och uppdateringar\".","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d2939","helpCenterTitleColor":"#1d2939","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed70123d-519c-4193-b573-b9c3809b6bfc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2ZkM2YzZS1iNjk5LTQ4M2YtOWQwMC01MzI5ZmRlZGM0YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkNzAxMjNkLTUxOWMtNDE5My1iNTczLWI5YzM4MDliNmJmYyI6WyJyZWFkIl19LCJleHAiOjE3NjkyNzkyOTksIm5iZiI6MTc2OTI3ODY5OX0.Li3t_xn74brWIiXYweromiG-5ANy2LhlNt3d4GatwdY&client=f7fd3f3e-b699-483f-9d00-5329fdedc4a0&height=300&mode=fit","bannerMediaApiFileId":"ed70123d-519c-4193-b573-b9c3809b6bfc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"co","projectId":10004,"serviceDeskId":1,"name":"Clira Kundservice","description":"<p>Här hittar du användarguider för upphandlingssystemet och kontaktformulär för supportärenden</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"57","name":"Kontakta kundsupport","descriptionHtml":"","callToAction":"Kontakta kundsupport","introHtml":"<p>Har du frågor om systemet eller behöver hjälp? Kontakta vår kundsupport!</p>","icon":10541,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[20],"key":""},{"id":"61","name":"Phone Support","descriptionHtml":"","callToAction":"Phone Support","introHtml":"<p>Contact support by phone</p>","icon":10511,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[20],"key":""},{"id":"51","name":"Användarguide - Upphandlare Offentlig Sektor","descriptionHtml":"","callToAction":"Användarguide - Upphandlare Offentlig Sektor","introHtml":"","icon":10498,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"49","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"14","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"15","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"20","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"50","name":"Rapportera ett problem","descriptionHtml":"<p>Vi är ledsen över att du upplever problem med AreaChica. För att hjälpa oss att lösa problemet så snabbt som möjligt, vänligen lämna information nedan.</p>\n<p>Vi återkommer till dig inom kort med mer information.</p>","callToAction":"Rapportera ett problem","introHtml":"<p>Kontakta vår support</p>","icon":10550,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"2","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"18","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"23","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"22","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"17","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://areachica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Kontakta kundsupport"}],"orderMapping":{"21":[51],"16":[49],"20":[61,57],"19":[50],"17":[3],"26":[3],"24":[3],"22":[14],"23":[14],"1":[1,2,17],"2":[1,4,22,23],"3":[2,14,15,17,18,20],"4":[22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5df1839c-aa53-3025-be39-84a30704bbfc","appLinkName":"System Confluence","appLinkUrl":"https://areachica.atlassian.net/wiki","spaceKey":"CO","spaceName":"Customer Onboarding","spaceUrl":"https://areachica.atlassian.net/wiki/spaces/CO","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://areachica.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2ZkM2YzZS1iNjk5LTQ4M2YtOWQwMC01MzI5ZmRlZGM0YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyNzk4OTksIm5iZiI6MTc2OTI3ODY5OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.x6xa0TjNlGDM1o19z8v4AviOBN9sRkHCgSe6RPd5ILE","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"f7fd3f3e-b699-483f-9d00-5329fdedc4a0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"78199c6d-bbd4-4d86-9d91-037f24a4b6a7","name":"Användarguider (Offentlig upphandling)","categoryUrl":"https://areachica.atlassian.net/servicedesk/customer/portal/1/topic/78199c6d-bbd4-4d86-9d91-037f24a4b6a7","lastUpdated":"1716800713932","createdAt":"1688119202232"},{"id":"db14b76f-ab04-4367-bda3-fb4df178a638","name":"News & Updates","categoryUrl":"https://areachica.atlassian.net/servicedesk/customer/portal/1/topic/db14b76f-ab04-4367-bda3-fb4df178a638","createdAt":"1710757267664"}]}},"sharedPortal":{"name":"Clira serviceportal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://areachica.atlassian.net/wiki","kbLinkDomainURLs":["https://areachica.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=footer&xdm_e=https%3A%2F%2Fareachica.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlM2ViY2FmYmJiOWUwNzYzNmZjNmIzMWUxYjNiMTA2YWNlOTcxMDA1MGU0YTdlNjYyZTRjNDI0NTBjMDM0YTA2IiwiaXNzIjoiMDc1NDAyOTktZDI2OS0zZGY4LWExMmMtNGMxN2VhYzcwYjgyIiwiY29udGV4dCI6e30sImV4cCI6MTc2OTI3OTYwMCwiaWF0IjoxNzY5Mjc4NzAwfQ.fzcwOjaHi4LaKZhJoaTe0O_OvMKsX-kPLeeXC0l4fCk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjA3NTQwMjk5LWQyNjktM2RmOC1hMTJjLTRjMTdlYWM3MGI4MiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYXJlYWNoaWNhLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2FyZWFjaGljYS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDUyIsImlkIjoiMTAwMDQifX19LCJleHAiOjE3NjkyNzk2MDAsImlhdCI6MTc2OTI3ODcwMH0.xtHfNgjhKD7qck_trHnedrlJZqVFG4Fr6Mv7Nu_4myY\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://areachica.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://areachica.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"10004\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"10004\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://areachica.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}